How to contact Royal Caribbean for help with a cruise cancellation or refund
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Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. The type of cruise fare deposit on the reservation and timing of the decision to cancel will ultimately dictate how much of a refund you will receive. If you booked the cruise with a travel agent, and/or any website other than Royal Caribbean's site, you must go through your travel provider to cancel the cruise. Once you pass the final payment date, you may be subject to cancelation charges that vary depending on how close you are to your sailing.
Royal Caribbean Cancels Cruise Due to Red Sea Tensions - Cruise Hive
Royal Caribbean Cancels Cruise Due to Red Sea Tensions.
Posted: Wed, 17 Apr 2024 14:25:10 GMT [source]
How To Cancel A Royal Caribbean Cruise Online
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Attacks by the Iran-backed rebel group have prompted a military response, and the cruise industry has had to shift gears. This isn't the first Royal Caribbean cruise to have changes made to avoid the Middle East. A rise of attacks since October 2023 on commercial ships in the southern Red Sea and Gulf of Aden by the Houthis has greatly impacted tourism in the area.
Step 6: Confirm the cancellation
On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. If you booked a non-refundable cruise fare, and are outside of final payment, you will receive a Future Cruise Certificate in the amount of the cruise deposit, less a $100 per guest change fee. If you booked refundable cruise fare, and have not yet made your final payment, you can cancel for a full refund of your deposit and any money paid.
Royal Caribbean Cruise Cancelled for Charter Sailing - Cruise Hive
Royal Caribbean Cruise Cancelled for Charter Sailing.
Posted: Sun, 24 Mar 2024 07:00:00 GMT [source]
Best Price Guarantee change
If your cruise was booked directly with the cruise line, then you will need contact them for status updates. Over the years, he has reached Pinnacle Club status with Royal Caribbean's customer loyalty program. Regardless of which refund you are requesting, the key is to be persistent and polite about getting answers to options available to you. Of course, you may have other purchases made in conjunction with your cruise vacation that is outside of Royal Caribbean.
What passengers can expect from the cruise line if they are canceled or bumped
"We know how much time and effort go into planning your vacation, and we're sorry for the impact to your plans," Royal Caribbean International President and CEO Michael Bayley wrote in an email to passengers. Remember to always maintain open communication, review the terms and conditions, and keep all documentation related to your cancellation. This will help ensure a smooth process and minimize any potential complications along the way. You won't necessarily know how many passengers are being bumped, but it could be hundreds, all scrambling to rebook something. Even if you're inclined to wait a full year for a replacement cruise, the dates or cabin you want might fill up.
Having a 'Plan B' may help you come out ahead on cruise bumps
Just make sure to review the terms and conditions of the credit and follow the necessary steps to make the transfer. Canceling a Royal Caribbean cruise can be a disappointing and challenging experience, but it’s important to remember that there are options available to help you navigate through the process. By understanding the specific cancellation policies and exploring the various alternatives, you can find a solution that best suits your needs and circumstances. Fleet changes generally involve offers to move your reservation to a different ship sailing a similar itinerary, the ship you booked on different dates, or a different ship and itinerary altogether. Again, refunds are the cruise line's least favorite choice, so you should expect bonus credit if you opt to either move your reservation or accept credit for an alternative cruise. Because this kind of bump usually comes with advance notice, the offer you get might not include huge bonuses.
This will allow you to make informed decisions and avoid any potential penalties or fees. One of the worst situations I've heard of was a group of friends traveling together in six cabins. Handling that kind of bump takes coordination among the travelers, as well as with the cruise line. In theory, the reservations should have been linked, which might have avoided the split, but because the cruise lines don't share their algorithms for who gets bumped, it's impossible to know how any situation can play out. During one of its recent oversell situations, Royal Caribbean offered those being bumped from its largest class of ships a replacement cruise on a midsize ship. Sure, it was a similar itinerary, but a cruise on an Oasis Class ship is an entirely different experience than a sailing on a Voyager Class vessel.
Cruise with Confidence has been extended again for bookings made through March 31, 2022 on sailings departing on or before September 30, 2022. Once again, Royal Caribbean is giving its customers more time to take advantage of its flexible cancellation program. According to Royal Caribbean's website, in most cases, refunds will post to the original form of payment about 7 to 10 days after they’re fully processed. Perhaps car rentals have the most customer-friendly cancellations available; but you will have to refer to your rental reservation.
Travel agents were alerted of the new policy change regarding non-refundable deposits. Included with the ability to cancel a cruise under Cruise with Confidence is the Best Price Guarantee, which allows guests to reprice their sailing up to 48-hours prior to the sail date if the price drops. Without the Cruise with Confidence program, there would be a penalty if you cancelled a cruise after the final payment date.
If the cancellation happens before you leave, you'll use trip cancellation coverage. If it happens after you have left home, you will file under trip interruption coverage. Fleet changes happen when a cruise line either feels it can make more money from moving a ship to a different destination or occasionally when a destination becomes impossible to cruise to. Recently, the slow resumption of cruising in Asia (especially China) has caused strings of cancellations and bumps.
Effective immediately, the Best Price Guarantee onboard credit option value will be 100% of the price difference (previously 110%). Just like non-refundable fares found with airfare, rental cars, and hotels, these rates come at a reduced rate as an incentive to lock in plans. With this change, booking a suite well in advance comes with additional risk if you choose to cancel later, especially considering the deposit amount of suites tends to be higher than non-suite rooms. If you want to cancel, request a refund, or rebook under Lift & Shift, use the online form to process it. If your cruise was cancelled by the cruise line, you can avoid waiting on the phone to cancel by using an online form. If you want a FCC, there is nothing extra to do, as it will automatically be selected for you by a certain date.
The shutdown ended up going over a year after governments refused to let cruise ships sail. After seeing Royal Caribbean cancelled sailings on just four ships, the question of why these, and not other ships, appears. When you choose to apply (and are approved) for a new credit card through our site, we may receive compensation from our partners, and this may impact how or where these products appear.
The future cruise credit can be used towards a future booking with Royal Caribbean, allowing you to reschedule your cruise and not lose the full value of your payment. Storms sometimes cause cancellations, and even though cruise lines schedule routine maintenance and upgrades, unexpected problems do crop up between those scheduled dry docks. Think damage from collisions, fires, rogue waves or engine failures — all of which have happened on cruise ships, sending them to the repair dock and resulting in last-minute canceled cruises. When a guest cancels their cruise past the final payment date, they can get a future cruise credit worth 100% of the cruise fare paid as long as they cancel at least 48 hours before the sail date.
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